Business entity CORPTEC a.s., with its registered office at Bohuslavice 389, 549 06 Bohuslavice, ID: 27497224, registered in the Commercial Register maintained by the Regional Court in Hradec Králové, Section B, Insert 3825, (hereinafter referred to as the "seller"), for the sale of goods through the online store shop.CORPTEC.cz, operated at the internet address www.shop.corptec.cz.
INTRODUCTORY PROVISIONS
1.1. These terms and conditions (hereinafter referred to as the "terms and conditions") of the seller regulate, within the meaning of § 1751 of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"), the mutual rights and obligations of the parties arising in connection and/or based on the purchase contract (hereinafter referred to as the "purchase contract") concluded between the seller and another natural or legal person (hereinafter referred to as the "buyer") through the seller's online store. The online store shop.CORPTEC.cz is operated by the seller at the internet address www.shop.corptec.cz, exclusively within the territory of the Czech Republic.
1.2. The terms and conditions also regulate the rights and obligations of the parties when using the seller's website located at www.shop.corptec.cz (hereinafter referred to as the "website") and other related legal relationships.
1.3. The buyer may be a consumer or a business entity. A "consumer" is any person who, outside the scope of their business or outside the scope of independent performance of their profession, concludes a contract with a business entity or otherwise deals with it. A "business entity" means a person referred to in § 420 and 421 of the Civil Code. The terms and conditions, in the parts regulating consumer rights, do not apply to cases where a person intending to purchase goods from the seller is a legal entity or a person acting in ordering goods within the scope of their business activities or within the scope of their independent professional activity, or a person acting on behalf of a business entity. For the purposes of these terms and conditions, a business entity is understood to be one who acts in accordance with the preceding sentence within the scope of its business activities. If the buyer provides their identification number in the order, they acknowledge that the rules specified in the terms and conditions for business entities apply to them.
1.4. Deviations from the terms and conditions may be agreed upon in the purchase contract. Deviations agreed upon in the purchase contract take precedence over the provisions of the terms and conditions.
1.5. The provisions of the terms and conditions are an integral part of the purchase contract. The purchase contract and the terms and conditions are drawn up in the Czech language. The purchase contract can be concluded in the Czech language.
1.6. The wording of the terms and conditions may be changed or supplemented by the seller to a reasonable extent; this does not affect the rights and obligations arising during the effectiveness of the previous wording of the terms and conditions. The seller will inform the buyer of the changes to the terms and conditions by publishing them on the website or by other suitable means at least 14 days before the proposed effective date, with the buyer (if the change of the terms and conditions applies to them or to the purchase contract concluded by them) being entitled, within the specified period (i.e., before the change takes effect), to reject the changes to the terms and conditions and terminate the commitment for that reason. If the buyer does not express their disagreement with the proposed change in writing before the effective date of the change in the terms and conditions, it is considered that they have accepted the proposed change in the terms and conditions. The same applies if the buyer agrees with the terms and conditions by placing an order according to article 3.4 of these terms and conditions or by logging into a user account, if created (see below).
USER ACCOUNT
2.1. Based on the registration made by the buyer on the website, the buyer can access their user interface. The buyer can place orders for goods from their user interface ("user account"). If the e-shop website allows it, the buyer may also place orders for goods without registration.
2.2. For the purpose of registering the buyer on the website, using it by the buyer, and further for the purpose of ordering goods and concluding and fulfilling the purchase contract, the buyer is obliged to provide the seller with correct, complete, and true information about the buyer, which, according to their nature, may be the buyer's personal data. The information provided by the buyer in the user account and when ordering goods is considered correct by the seller. The buyer is obliged to notify the seller promptly of any changes to the information provided. The seller is not responsible for any damage incurred by the buyer or a third party due to the buyer's breach of their obligations under this article 2.2 of the terms and conditions.
2.3. Authorized access to the user account is possible only after entering the buyer's username and password on the website. The buyer is obliged to keep their username and password confidential and not to provide them to any person. The buyer acknowledges that the seller is not responsible for any unauthorized access to the user account or any damage caused in connection with unauthorized access to the buyer's user account.
2.4. The buyer is not authorized to enable the use of the user account to third parties.
2.5. The seller may cancel the user account, especially if the buyer has not used their user account for more than 1 year or if the buyer breaches their obligations under the purchase contract (including the terms and conditions).
2.6. The buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the seller's hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.
CLOSING OF THE PURCHASE AGREEMENT
3.1. The web interface of the e-shop contains a list of goods offered by the seller for sale, including the prices of each offered item. The prices of the offered goods are stated, including value-added tax and all related fees, except for the costs associated with delivery. The offer for the sale of goods and the prices of these goods remain valid for as long as they are displayed in the web interface of the e-shop. This provision does not limit the seller's ability to conclude a purchase agreement under individually negotiated conditions. All product presentations in the online store shop.CORPTEC.cz are for informational purposes only and do not constitute an offer to conclude a purchase agreement or a proposal to deliver goods within the meaning of Section 1732 of the Civil Code. All offers for the sale of goods in the online store shop.CORPTEC.cz (including any indicative usual delivery or dispatch times) are non-binding, and the seller is not obliged to conclude a purchase agreement regarding the presented goods.
3.2. The web interface of the e-shop also includes information about the costs associated with packaging and delivering goods. Information about the costs associated with packaging and delivering goods specified in the web interface of the store applies only in cases where the goods are delivered within the territory of the Czech Republic.
3.3. To order goods, the buyer fills out an order form in the web interface of the e-shop, providing information about:
• the buyer, as required by the seller;
• the goods ordered by the buyer (the buyer "puts" the ordered goods into the electronic shopping cart of the web interface of the e-shop);
• the buyer's chosen method of payment for the purchase price of the goods;
• information about the preferred method of delivery of the ordered goods; and
• the order will always include information about the total price of the purchased goods and the costs associated with its delivery, with a reference to these general terms and conditions (hereinafter referred to as the "order").
3.4. The buyer sends the order to the seller by clicking the "ORDER WITH OBLIGATION TO PAY" button. Before sending the order to the seller, the buyer is allowed to check and modify the data entered into the order form and to familiarize themselves with these general terms and conditions. By sending the order, the buyer confirms that they have read these terms and conditions and their integral parts, which are their attachments "Complaints Procedure" and "Personal Data Protection," and that they agree with them, in their valid and effective wording at the time of sending the order.
3.5. The buyer declares that the data provided in the order are correct, complete, and true. Immediately after receiving the order, the seller will confirm to the buyer by email the acceptance of the order for further processing, to the buyer's email address provided in the user interface or in the order (hereinafter referred to as the "buyer's email address"), by sending a document called "[shop.CORPTEC.cz] Order Confirmation," accompanied by the General Terms and Conditions of the seller.
3.6. The seller is always entitled, depending on the nature of the order (quantity of goods, purchase price amount, expected shipping costs), to request additional confirmation of the order from the buyer (e.g., in writing or by phone).
3.7. The purchase agreement is not concluded by sending the order by the buyer to the seller. The purchase agreement between the seller and the buyer is concluded only at the moment:
a) the buyer takes over the goods in the case of personal pickup at the seller's premises; or
b) upon the receipt of the information about the acceptance (acceptance) of the order by the seller to the buyer. The buyer's acceptance (confirmation) of the order will be confirmed by the seller by sending the document "[shop.CORPTEC.cz] Order dispatched!" + INVOICE in the attachment. A copy of the terms and conditions will also be sent to the buyer as an attachment "[shop.CORPTEC.cz] Order dispatched!" + INVOICE, to the buyer's email address, if not received earlier. The conclusion of the purchase agreement without the agreement of all its elements specified by the Civil Code is excluded in accordance with the provisions of Section 1726 of the Civil Code. Furthermore, the seller, in accordance with Section 1740(3) of the Civil Code, excludes the acceptance of an offer with an addition or deviation.
3.8. The buyer acknowledges that the seller is not obliged to conclude a purchase agreement, especially with persons who have materially violated their obligations to the seller.
3.9. The buyer agrees to the use of means of distance communication when concluding the purchase agreement. The costs incurred by the buyer in using means of distance communication in connection with the conclusion of the purchase agreement (costs of internet connection, costs of telephone calls) are borne by the buyer.
3.10. The buyer acknowledges that the availability of goods presented in the online store shop.CORPTEC.cz is subject to stock levels, and the seller does not guarantee the availability of goods. If the buyer orders goods that are not available from the seller, the seller will send the buyer an email message about the unavailability of the goods. By sending an email message, the seller's commitment to the order ceases to exist in the scope of the unavailable goods; in other parts, the order remains unaffected.
3.11. The concluded agreement is stored by the seller, and the buyer does not have access to it after its conclusion. This does not exclude the buyer's right to receive information about the acceptance (confirmation) of the order called "[shop.CORPTEC.cz] Order dispatched!" + INVOICE in accordance with the following provisions of the terms and conditions.
3.12. Information about the acceptance (confirmation) of the order by the seller to the buyer under Article 3.7. of these terms and conditions, called "[shop.CORPTEC.cz] Order dispatched! + INVOICE in the attachment," sent to the buyer's email address, must include the following information:
a. Order designation
b. Link to the Terms and Conditions, link to track the shipment, link to track orders
c. Invoice - a tax document for the ordered goods
d. Instructions for receiving the shipment from the carrier
e. Seller's contact email and phone
f. Instructions for claiming transport damage
GOODS PRICE AND PAYMENT CONDITIONS
4.1. All prices of goods are contractual. In the web interface of the e-shop, the prices are always current and valid. Prices are final, including VAT, or any other taxes and fees that the consumer must pay to obtain the goods; this does not apply to any transportation or postage fees, etc.
4.2. Any promotional prices are valid until stocks are exhausted, based on the number of units of promotional goods or for a specified period.
4.3. The buyer may pay the price of the goods and any costs associated with the delivery of the goods under the purchase agreement in the following ways:
a) in cash at the seller's premises
b) in cash on delivery at the location specified by the buyer in the order
c) by non-cash payment to the seller's account
4.4. The buyer will receive an invoice containing the basic information of the contract, including a receipt according to the Act on the Registration of Sales and a tax document, to the email provided in the order. The buyer expressly agrees to this procedure. The invoice is also available after logging into the buyer's account. If there is an interest in receiving the invoice in paper form, a request can be made via email: obchod@corptec.cz.
4.5. In addition to the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivering the goods. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.
4.6. In the case of cash payment or payment on delivery, the purchase price is due upon receipt of the goods.
4.7. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled at the moment of crediting the respective amount to the seller's account.
4.8. The seller is entitled to request payment of the entire purchase price at any time before dispatching the goods to the buyer. The application of Section 2119(1) of the Civil Code is excluded.
4.9. Any discounts on the price of goods provided by the seller to the buyer cannot be combined.
WITHDRAWAL FROM THE PURCHASE AGREEMENT
Withdrawal from the purchase agreement by the consumer buyer
5.1. The consumer buyer may, in accordance with Section 1829(1) of the Civil Code, withdraw from the purchase agreement within 14 days of receiving the goods if the purchase agreement was concluded using distance communication means. If the purchase agreement concerns several types of goods or the delivery of several parts, this period runs from the day of receipt of the last delivery of goods. If the consumer chooses to exercise this right, they must send the withdrawal from the contract to the seller within 14 days of receiving the goods at the latest. The buyer bears the costs associated with returning the goods to the seller and any direct costs associated with returning the goods if they cannot be returned by regular mail. In such a case, the maximum costs are estimated at CZK 5,000.
5.2. If the consumer has been affected in their rights by unfair commercial practices, in addition to the rights arising from the Civil Code:
a) they can withdraw from the contract within 90 days from the date of concluding the contract, or
b) request a reasonable price reduction to the extent corresponding to the nature and seriousness of the unfair commercial practice.
The consumer cannot withdraw from the contract within 90 days of concluding the contract if the seller proves that it is unreasonable concerning the subject matter of the contract, the nature, and seriousness of the unfair commercial practice.
5.3. The consumer may withdraw from the purchase agreement only in writing.
5.4. The withdrawal from the purchase agreement can be sent by the buyer to the seller's registered office or business premises or to the seller's email address obchod@corptec.cz. In the case of withdrawal under Article 5.1 of the terms and conditions, the purchase agreement is canceled from the beginning. The goods must be returned to the seller within 14 calendar days from the date of sending the withdrawal from the contract to the seller unless the seller offers to pick up the goods themselves. The goods must be returned undamaged and unused, and if possible, in the original packaging. The buyer understands that within the 14-day period, they are entitled to inspect and test the goods. This testing is only intended for the necessary acquaintance with the nature, properties, and functionality of the goods, essentially to the extent as if trying it in a physical store. Otherwise, it would be considered use of the goods, which would decrease its value. Nevertheless, the buyer is entitled to withdraw from the purchase agreement, but is liable to the seller for the diminished value of the goods resulting from handling the goods differently than necessary to familiarize oneself with the nature, properties, and functionality of the goods. The seller is entitled to deduct this diminished value from the purchase price.
5.5. In the case of withdrawal from the contract under Article 5.1 of the terms and conditions, the seller will refund to the consumer all funds received within 14 days of withdrawal from the contract, except for the costs of delivery based on the contract, using the same method of payment. The seller will refund the received funds to the consumer in a different way only if the consumer agrees and if it does not result in additional costs. If the buyer chooses a different, more expensive method of delivery than the cheapest one offered by the seller, the seller will refund the cost of the delivery method corresponding to the cheapest offered method. If the buyer withdraws from the purchase agreement, the seller is not obliged to refund the postage.
Withdrawal from the purchase agreement by the business buyer
In the event that the buyer is a business, the relevant provisions of the Civil Code shall apply to the withdrawal from the purchase agreement. If the business buyer is allowed to withdraw from the purchase agreement within fourteen days, the buyer acknowledges that the refunded purchase price may be reduced by the decrease in the value of the goods.
Withdrawal from the purchase agreement by the seller
The seller reserves the right to withdraw from the concluded purchase agreement if the buyer has ordered goods based on this purchase agreement, the price of which was evidently disproportionate to the value of this goods (obvious error in the price of the goods). The seller may only withdraw from the purchase price in such a case if this obviously disproportionate price listed on the web interface of the e-shop was caused inadvertently. The seller is entitled to withdraw from the purchase agreement within 14 days from the day following the day of concluding the purchase agreement between the buyer and the seller by canceling the buyer's order or otherwise notifying the buyer that they are withdrawing from the contract. If the buyer has already paid at least part of the purchase price for the goods, this amount will be transferred back to their bank account within 14 days from the day following the day of withdrawal from the contract by the seller.
TRANSPORT, DELIVERY, AND ACCEPTANCE OF GOODS
6.1. The method of delivering goods is determined by the seller, unless otherwise specified in the purchase agreement. If the method of delivery is agreed upon based on the buyer's request, the buyer bears the risk and any additional costs associated with this method of delivery. The buyer expressly acknowledges that the seller does not deliver goods abroad.
6.2. If, according to the purchase agreement, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery.
6.3. If, due to reasons on the buyer's side, it is necessary to deliver the goods repeatedly or in a different way than stated in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods or the costs associated with a different method of delivery.
6.4. Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods, and in case of any defects, report it immediately to the carrier. By signing the delivery note, the buyer confirms that the shipment of goods met all conditions and requirements. In the event that the goods are damaged, even if the packaging is intact, the buyer is obliged to inform the carrier of this fact as soon as possible and subsequently inform the seller. If the shipment shows signs of damage, the seller recommends that the buyer does not accept the shipment. Subsequent complaints about the incompleteness or external damage of the shipment do not deprive the buyer of the right to complain about the matter, but give the seller the opportunity to prove that it is not a discrepancy with the purchase agreement.
6.5. Other rights and obligations of the parties in the transport of goods may be regulated by special delivery conditions issued by the seller, if any. If the time of performance is not agreed, the seller shall deliver the item to the buyer without undue delay after the conclusion of the contract, but no later than within thirty days. If the buyer does not take over the goods at the time specified in paragraph 1, the seller is entitled to a storage fee. If they do not agree on its amount, the usual amount applies.
RIGHTS ARISING FROM DEFECTIVE PERFORMANCE, WARRANTY OF QUALITY
7.1. Rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant mandatory legal regulations, in particular Act No. 89/2022 Coll., the Civil Code, as amended, Act No. 634/1992 Coll., on Consumer Protection, as amended, and the Seller's Complaints Procedure.
7.2. The seller assures the consumer that the item is free from defects upon receipt. In particular, the seller guarantees to the buyer that the item:
corresponds to the agreed description, type, and quantity, as well as quality, functionality, compatibility, interoperability, and other agreed properties,
is suitable for the purpose for which the buyer requires it and with which the seller has agreed,
is supplied with the agreed accessories and instructions for use, including assembly or installation instructions.
the goods correspond in quality or performance to the agreed sample or template provided by the seller to the buyer before concluding the contract.
7.3. The seller assures the buyer that, in addition to the agreed properties:
the goods are suitable for the purpose for which items of this kind are commonly used, taking into account the rights of third parties, legal regulations, technical standards, or industry codes of conduct, if there are no technical standards,
the goods, in terms of quantity, quality, and other properties, including durability, functionality, compatibility, and safety, correspond to the usual characteristics of items of the same kind that the buyer can reasonably expect, taking into account public statements made by the seller or another person in the same contractual chain, especially advertising or labeling,
the goods are supplied with accessories, including packaging, assembly instructions, and other instructions for use that the buyer can reasonably expect,
the goods correspond in quality or performance to the agreed sample or template provided by the seller to the buyer before concluding the contract.
Paragraph 7.3. does not apply if the seller has specifically drawn the buyer's attention to a difference in a property of the item, and the buyer expressly agreed to it when concluding the contract.
7.4. The seller is also responsible for defects caused by incorrect assembly or installation, carried out by the seller or at his responsibility under the contract. This applies even if the assembly or installation was carried out by the buyer, and the defect arose due to a deficiency in the instructions provided by the seller or the provider of digital content or digital content services, in the case of an item with digital properties.
7.5. If the item lacks the above-mentioned properties, the consumer may demand their removal. The consumer may, at their discretion, request the delivery of a new defect-free item or the repair of the item, unless the chosen method of defect removal is impossible or would be disproportionately costly compared to another method, considering the importance of the defect, the value the item would have without the defect, and whether the defect can be remedied without significant inconvenience to the consumer. The consumer's right to remedy defective performance does not apply if the consumer knew before taking over the item that it had a defect or if the consumer caused the defect themselves. Wear and tear caused by normal use do not constitute a defect in the case of used items, with wear and tear corresponding to the extent of their previous use.
7.6. The consumer may request a reasonable discount or withdraw from the contract if:
the seller refuses to remedy the defect or fails to remedy it in accordance with legal regulations,
the defect recurs,
the defect is a material breach of the contract,
or it is evident from the seller's statements or circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the buyer.
7.7. The consumer is entitled to exercise rights arising from defective performance, which occur in new consumer goods, within two years of taking possession. If the consumer validly asserts a defect to the seller, the period for exercising rights arising from defective performance and the warranty period does not run, if a warranty for quality has been provided, for the time during which the consumer cannot use the defective goods. For used goods, the period for exercising rights arising from defective performance can be shortened to 12 months, and such a reduction in the period will be indicated by the seller on the sales document. The seller is not responsible for an increased scope of damage if the buyer uses the goods, knowing about the defect. If the defect becomes apparent within one year of taking over, it is presumed that the item was defective already upon taking over, unless the nature of the item or the defect excludes this. This period does not run for the time during which the buyer cannot use the item due to the defect, provided that the defect is legitimately asserted.
7.8. If the seller provides a warranty for quality beyond his legal obligations, its enforcement is governed by the seller's complaints procedure, unless the confirmation of the seller's obligations arising from defective performance, the warranty certificate, or the contract specifies otherwise. The warranty for quality obliges the seller to ensure that the goods remain fit for their usual purpose for a specified period or retain their usual properties.
7.9. The seller may refuse to remedy the defect if it is impossible or unreasonably costly, especially considering the significance of the defect and the value the item would have without the defect.
7.10. The buyer's rights arising from the seller's liability for defects are asserted by the buyer with the seller at its registered office and place of business, by phone at +420 608 183 817, or by email at obchod@corptec.cz. However, if another person designated by the seller is designated for the repair, and that person is closer to the seller's or buyer's place, the buyer will notify the defect to the person designated by the seller for the repair.
The seller is obliged to issue the buyer with a written acknowledgment when asserting a complaint, stating the date on which the buyer asserted the complaint, the content of the complaint, the desired method of settling the complaint by the consumer, and the buyer's contact details for the purpose of providing information on the settlement of the complaint. In the event of rejecting the complaint, the seller will send the buyer a written justification for rejecting the complaint. This obligation also applies to other persons designated by the seller to carry out the repair.
7.11. The buyer will inform the seller of the chosen right when reporting the defect or without undue delay after reporting the defect. The buyer cannot change the chosen option without the seller's consent, except when the buyer requests the repair of a defect that proves to be unrepairable.
OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES
8.1. The buyer acquires ownership of the goods by paying the full purchase price of the goods.
8.2. The buyer acknowledges that the software and other components constituting the web interface of the e-shop (including photographs of the offered goods) are protected by copyright. The buyer undertakes not to engage in any activity that could allow him or third parties to unauthorized interference or use of the software or other components constituting the web interface of the e-shop.
8.3. The buyer is not entitled to use mechanisms, software, or other procedures that could have a negative impact on the operation of the web interface of the e-shop. The web interface of the e-shop may only be used to the extent that does not infringe on the rights of other customers of the seller and is in accordance with its purpose.
8.4. The seller is not bound by any codes of conduct in the sense of § 1826 para. 1 of the Civil Code in relation to the buyer. The extrajudicial resolution of consumer complaints is provided by the seller via the email address obchod@corptec.cz.
8.5. The buyer acknowledges that the seller is not responsible for errors caused by the interference of third parties with the website or the use of the website contrary to its purpose.
8.6. According to Act No. 634/1992 Coll., the consumer has the right to out-of-court resolution of a consumer dispute (hereinafter "consumer dispute") if the performance takes place in the territory of the Czech Republic; in other cases, only if it is related to business activities carried out in the territory of the Czech Republic. The consumer's right to out-of-court resolution of consumer disputes does not apply to contracts concluded. In accordance with § 1820 para. 1 letter j) and § 14 para. 1 and § 20d et seq. of Act No. 634/1992 Coll., for consumer protection, the buyer - consumer is informed that the Czech Trade Inspection Authority is competent for out-of-court resolution of consumer disputes from the sales contract, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, website: https://adr.coi.cz/cs. The platform for online dispute resolution, located at http://ec.europa.eu/consumers/odr, can be used to resolve disputes between the seller and the buyer from the sales contract. Out-of-court resolution of consumer disputes is initiated only at the consumer's request. The proposal can be submitted no later than 1 year from the date on which the consumer exercised his right, which is the subject of the dispute, for the first time with the seller.
8.7. The European Consumer Center Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is a contact point in accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online consumer dispute resolution and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online consumer dispute resolution).
8.8. The seller is authorized to sell goods based on a trade license. Trade control is carried out within the scope of its competence by the relevant trade licensing office. The Office for Personal Data Protection supervises the protection of personal data. The Czech Trade Inspection Authority, among other things, supervises compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.
8.9. The buyer hereby assumes the risk of a change in circumstances within the meaning of § 1765 para. 2 of the Civil Code.
PROTECTION OF PERSONAL DATA, SENDING OF COMMERCIAL COMMUNICATIONS
9.1. In fulfilling its information obligations to the buyer under Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as "GDPR") related to the processing of the buyer's personal data for the purposes of fulfilling the purchase contract, negotiating the purchase contract, and fulfilling the public law obligations of the seller, the seller fulfills its information obligations to the buyer through a special document, in accordance with the Principles of Personal Data Protection.
9.2. The buyer agrees, within the meaning of § 7 para. 2 of Act No. 480/2004 Coll., on certain information society services and amending certain laws (Act on Certain Information Society Services), as amended, to receive commercial communications from the seller to the email address or telephone number of the buyer. The seller fulfills its information obligations to the buyer under Article 13 of the GDPR related to the processing of the buyer's personal data for the purpose of sending commercial communications through a special document.
9.3. The buyer agrees to the storage of so-called cookies on his computer. If it is possible to make a purchase on the website without storing so-called cookies on the buyer's computer and fulfill the seller's obligations under the purchase contract, the buyer may revoke the consent at any time.
DELIVERY
10.1. Unless agreed otherwise, all correspondence related to the purchase contract must be delivered to the other contracting party in writing, either by electronic mail, in person, or by registered mail through the postal service provider (at the sender's choice). The buyer is delivered to the email address specified in his user account or order.
10.2. The message is delivered:
• in the case of delivery by electronic mail at the moment of its receipt on the incoming mail server; the integrity of messages sent by electronic mail may be ensured by a certificate,
• in the case of personal delivery or through the postal service provider by taking over the shipment by the addressee,
• in the case of personal delivery or through the postal service provider, also by refusing to accept the shipment if the addressee (or a person authorized to accept the shipment on his behalf) refuses to accept the shipment,
• in the case of delivery through the postal service provider by the expiration of the ten (10) day period from the storage of the shipment and the sending of a request to the addressee to take over the stored shipment, if the shipment is stored by the postal service provider, even if the addressee did not learn about the storage.
RULES FOR HANDLING COMPLAINTS
11.1. A complaint or suggestion (hereinafter referred to as the "Complaint") is considered a written submission by the buyer in which the buyer raises objections to the presentation and sale of the seller's goods.
11.2. The buyer submits a Complaint:
a. in writing to the seller's registered office;
b. by electronic mail to the email address obchod@corptec.cz.
11.3. The Complaint includes:
a. identification details of the buyer, including the name and surname of a natural person, the name of a legal person, permanent address, registered office, identification number, and, if applicable, the email address or identification details of the buyer's contact person,
b. the subject of the Complaint together with the facts that led to the submission of the Complaint,
c. documents or information proving the justification of the Complaint.
11.4. If the Complaint contains the basic requirements mentioned in Article 14.3 and it can be determined from it what its subject is, the seller will ensure that the Complaint is registered, assessed, and evaluated. If the Complaint does not contain the requirements mentioned in Article 14.3, the designated responsible person will ask the Complainant to supplement the Complaint or to remedy the deficiencies of the original Complaint.
11.5. If the received Complaint meets the requirements according to Article 14.3, the authorized person of the seller will assess and evaluate the justification of the Complaint and ensure its resolution.
11.6. The seller will handle the Complaint within 30 days from the date of its receipt and also inform the Complainant in writing within this period about the method of handling the Complaint. In justified cases, the seller is entitled to extend the period for handling the Complaint by another 30 days from the expiration of the original period for handling the Complaint; the seller will inform the Complainant about the extension of the period without undue delay and will also provide reasons for extending the period.
11.7. The seller records complaints in the following scope:
a. identification details of the buyer, including the name and surname of a natural person, the name of a legal person, permanent address, registered office, identification number, and, if applicable, the email address or identification details of the buyer's contact person,
b. the subject of the Complaint,
c. date of delivery of the Complaint,
d. identification of the fact against which the Complaint was filed,
e. assessment of the justification of the filed Complaint,
f. method of handling the Complaint,
g. measures taken to resolve the Complaint,
h. date of handling the Complaint.
FINAL PROVISIONS
12.1. If a relationship related to the use of the website or a legal relationship based on a purchase contract contains an international element, the parties agree that the relationship is governed by Czech law. This does not affect the consumer's rights arising from generally binding legal regulations.
12.2. If any provision of the terms and conditions or the purchase contract is invalid or ineffective, or becomes so, the provision whose meaning comes as close as possible to the invalid provision replaces the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the other provisions. Changes and amendments to the purchase contract or terms and conditions require written form.
12.3. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.
12.4. Contact details of the seller: address for delivery CORPTEC a. s., Bohuslavice 389, 549 06 Bohuslavice, email: obchod@corptec.cz, phone: +420 608 183 817.
These terms and conditions are valid and effective from January 1, 2024.